Shipping policy

Shipping Policy

Last Updated: December 2024

At LVLED, we aim to provide a seamless shopping experience by ensuring that your order is shipped to you as quickly and efficiently as possible. Below are the details of our shipping policies.

1. Processing Time

Orders are processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed the next business day.

If there are any delays in processing your order (e.g., due to high demand or stock issues), we will notify you via email.

2. Shipping Rates & Delivery Times

We offer the following shipping options for our customers:

UK Shipping:

Standard (2 to 4 Business days) £3.99
Express (1 to 2 Business days) £5.99
FREE Standard (On orders over £50)
FREE International (On orders over £65)

We currently ship worldwide! Shipping rates vary depending on the destination:

Standard International (8-12 Business days) £11.99
Express International (5-7 Business days) £14.99
FREE International (On orders over £100)

Please note that delivery times are estimates and may vary due to customs delays or other factors outside our control.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment's progress.
Tracking information may take up to 24 hours to update after shipping.

4. Shipping Restrictions

We currently do not deliver to PO Boxes or military addresses (APO/FPO).
If you are unsure about shipping to your location, please contact us at wearelvled@gmail.com before placing your order.

5. Customs, Duties, and Taxes (For International Orders)

Customers are responsible for any customs and import duties or taxes that may apply upon delivery.
We are not liable for delays caused by customs or other issues outside our control.

6. Lost, Damaged, or Missing Parcels

If your parcel is lost, damaged, or missing, please contact us at wearelvled@gmail.com within 14 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Changes to Shipping Information

If you need to update your shipping address after placing an order, please contact us immediately at wearelvled@gmail.com.

Address changes can only be made before the order is shipped.
Once the order has been dispatched, we cannot modify the address.

8. Free Shipping Promotions

Free shipping promotions (if applicable) will be applied automatically at checkout. These promotions may be subject to specific terms and conditions, such as minimum order value or location.

9. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us:

Email: wearelvled@gmail.com

Thank you for shopping with LVLED! We appreciate your trust in us and will do everything we can to deliver your order on time.