Refund policy

 

Return and Refund Policy

Last Updated: December 2024

Thank you for shopping at LVLED! We hope you love your purchase! If you are not completely satisfied with your order, we’re here to help.

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Returns

We accept returns for items purchased from our online store under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days of receiving your order.
   • Items must be unworn, unwashed, and in their original condition with all tags attached.
   • Items that are damaged, altered, or show signs of wear will not be accepted.

2. Non-Returnable Items:

   • Gift cards

3. Return Process:

   • To initiate a return, please contact us at wearelvled@gmail.com with your order number and reason for return.
   • Once your return is approved, we will provide instructions and a return shipping address.

4. Return Shipping Costs:

   • Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.
   • We recommend using a trackable shipping method. LVLED is not responsible for lost or stolen return shipments.

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Refunds

1. Refund Processing:

   • Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
   • If approved, refunds will be processed within 5-7 business days to the original payment method.

2. Shipping Fees:

   • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or faulty items).

3. Partial Refunds:

   • In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing tags, etc.).

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Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item and place a new order for the replacement.

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Faulty or Incorrect Items

If you receive a faulty or incorrect item:

1. Please contact us at wearelvled@gmail.com within 14 days of receiving the item.
2. Include your order number, a description of the issue, and clear photos of the item.
3. We will cover return shipping costs for faulty or incorrect items and provide a replacement or full refund.

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Late or Missing Refunds

If you haven’t received a refund after 7 business days:

1. Check your bank account and/or contact your credit card provider—it may take some time for your refund to be officially posted.
2. If the issue persists, please contact us at wearelvled@gmail.com, and we’ll be happy to assist.

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Contact Us

For any questions about our Return and Refund Policy, please contact us at:

• Email: wearelvled@gmail.com
  

We’re here to help and ensure you have a smooth shopping experience with LVLED

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This policy aligns with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, ensuring your customers’ rights are protected. Let me know if you need help customizing or formatting it further!